Department of Infrastructure Maintenance & Operations (DIMO)

The Department of Infrastructure Maintenance & Operations (DIMO) formerly known as Public Works Operations & Maintenance Department in partnership with our diverse community, proudly support and sustain the environment and infrastructure through responsiveness, innovation and professionalism.

Our Mission

 is to provide quality public service with pride and dedication to ensure a higher quality of life for the City of Richmond and our residents.  

Our Goals


  • ​Provide supreme customer service consistent with staffing and funding allocations
  • Remain responsive to all internal and external customers
  • Combine resources to increase and improve effectiveness and efficiency
  • Gain control of the city wide overgrowth and illegal dumping and establish a consistent ongoing maintenance schedule
  • Increase cost recovery efforts department wide
  • Support a hardworking staff that is adapting to the challenge of "doing more with less"
This is accomplished through partnership, teamwork, quality customer service, employee development, continuous improvement and a positive public image.