Equal Access


On September 18, 2018, City Council directed staff to research an Equal Access Ordinance that standardizes interpretation and translation services in the City of Richmond. At the request of the City Council, staff conducted research and provided updates to the City Council on November 27, 2018, and December 17, 2019. In order to ensure progress on improving community engagement efforts and interpretation and translation services in the City of Richmond, City staff members will move forward with the following recommended next steps and provide a biannual update to City Council on work to-date and best practices.

Recommended Next Steps

Recommended next steps include the following: 

  • Explore potential funding sources for increased interpretation and translation activities in the City of Richmond
  • Collaborate with the Government Alliance on Race & Equity (GARE) team and community partners on the development of the draft Community Engagement Toolkit
  • Work with City departments to establish and maintain recorded telephonic messages in English, Spanish, and additional languages spoken by point of contact staff 
  • Work with City departments to post readily-visible notices in the public areas of their facilities indicating point of contact staff speaking Spanish and additional languages
  • Share best practices and up-to-date information with City staff members on interpretation and translation services currently available to them
  • Work with the Human Resources Management Department to explore opportunities to attract bilingual applicants for point of contact positions 

For further information please contact David Padilla at (510) 620-6523 or David_Padilla@ci.richmond.ca.us.