The Citizen's Police Review Commission was established to:
Investigate citizens’ complaints of excessive or unnecessary force and racially abusive treatment
Handle appeals from Professional Standards investigations
Review and evaluate the policies, practices and procedures contained in the Richmond Police Department Manual
Develop programs and strategies to promote positive police-community relations
The Richmond City Council has designated the CIAO as the hearing officer for vehicle impound appeals and for false alarm appeals. The CIAO also serves as a hearing officer for Code Enforcement hearings.