Paratransit Satisfaction Survey

2. Please take a moment to help us improve our services.

   Please take a moment to help us improve our services.

4. Overall Experience

6. Thinking about your experience during the last year, which of the following best describes your rating of the services?

   1. Very Satisfied
   2. Satisfied
   3. Neutral
   4. Dissatisfied
   5. Very Dissatisfied
   6. Undecided

7. How vital is the service to meet you transportation needs?

   1. Very Important
   2. Important
   3. Moderately Important
   4. Of Little Importance
   5. Unimportant
   6. Don't Know

11. How likely are you to recommend others?

    1. Extremely Likely
    2. Very Likely
    3. Somewhat Likely
    4. Not very Likely
    5. Not Likely at all
    6. Don't Know

12. How often do you use the service?

    1. Very Frequently
    2. Frequently
    3. Occasionally
    4. Rarely
    5. Very Rarely
    6. Never

14. Reservations

16. Take a moment to think about your experience with reserving a ride. How would you rate the reservation service:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

17. In the past month, were you able to reserve a ride for the date and time requested?

    1. Yes
    2. No
    3. Don't Know

21. Courtesy of the Reservationist in meeting your needs:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

22. In the last month, indicate the length of time you had to wait on hold before speaking to a Reservationist:

    1. Less than 1 minute
    2. 1 to 3 minutes
    3. 3 to 5 minutes
    4. More than 5 minutes
    5. Don't Know

24. Trips

26. When you make a reservation, R-Transit gives you a 20 minute time period or "window" during which they will pick you up. Please rate the average on-time performance of the service:

    1. Early
    2. On Time
    3. Late
    4. Don't Know

27. What is the primary purpose of your trip(s):

    Check all that apply:

    1. Medical / Dental Services
    2. Shopping
    3. Social / Recreation
    4. Errands
    5. Family / Personal / Religious
    6. Work / School
31. How would you rate your R-Transit trip in terms of costs:

    1. Too High
    2. Slightly High
    3. Affordable
    4. Low

32. Please rate the overall quality of your trips:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

34. Drivers

36. Please rate the courtesy of the drivers:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

37. Please rate the drivers performance with assisting you in/out of the vehicle:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

41. Please rate the drivers performance in safely operating the vehicle:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

42. Please rate the overall performance of the drivers:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

44. Vehicles

46. Please rate the cleanliness of vehicles

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

47. Please rate the comfort of riding in teh vehicles:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

51. Please rate the accessibility of the vehicles:

    1. Very accessible
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

52. Please rate the overall condition of the vehicles:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know

54. All survey responses are anonymous. Please feel free to add additional comments:

56. First Name

57. Last Name

59. Additional Comments

Leave This Blank:


60. 1. Receive an email copy of this form.
61. Email address

    This field is not part of the form submission.

62. Submit

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