Paratransit Satisfaction Survey

2. Please take a moment to help us improve our services.
4. Overall Experience
6. Thinking about your experience during the last year, which of the following best describes your rating of the services?

   1. Very Satisfied
   2. Satisfied
   3. Neutral
   4. Dissatisfied
   5. Very Dissatisfied
   6. Undecided
7. How vital is the service to meet you transportation needs?

   1. Very Important
   2. Important
   3. Moderately Important
   4. Of Little Importance
   5. Unimportant
   6. Don't Know
11. How likely are you to recommend others?

    1. Extremely Likely
    2. Very Likely
    3. Somewhat Likely
    4. Not very Likely
    5. Not Likely at all
    6. Don't Know
12. How often do you use the service?

    1. Very Frequently
    2. Frequently
    3. Occasionally
    4. Rarely
    5. Very Rarely
    6. Never
14. Reservations
16. Take a moment to think about your experience with reserving a ride. How would you rate the reservation service:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
17. In the past month, were you able to reserve a ride for the date and time requested?

    1. Yes
    2. No
    3. Don't Know
21. Courtesy of the Reservationist in meeting your needs:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
22. In the last month, indicate the length of time you had to wait on hold before speaking to a Reservationist:

    1. Less than 1 minute
    2. 1 to 3 minutes
    3. 3 to 5 minutes
    4. More than 5 minutes
    5. Don't Know
24. Trips
26. When you make a reservation, R-Transit gives you a 20 minute time period or "window" during which they will pick you up. Please rate the average on-time performance of the service:

    1. Early
    2. On Time
    3. Late
    4. Don't Know
27. What is the primary purpose of your trip(s):

    Check all that apply:

    1. Medical / Dental Services
    2. Shopping
    3. Social / Recreation
    4. Errands
    5. Family / Personal / Religious
    6. Work / School
31. How would you rate your R-Transit trip in terms of costs:

    1. Too High
    2. Slightly High
    3. Affordable
    4. Low
32. Please rate the overall quality of your trips:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
34. Drivers
36. Please rate the courtesy of the drivers:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
37. Please rate the drivers performance with assisting you in/out of the vehicle:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
41. Please rate the drivers performance in safely operating the vehicle:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
42. Please rate the overall performance of the drivers:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
44. Vehicles
46. Please rate the cleanliness of vehicles

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
47. Please rate the comfort of riding in teh vehicles:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
51. Please rate the accessibility of the vehicles:

    1. Very accessible
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
52. Please rate the overall condition of the vehicles:

    1. Excellent
    2. Good
    3. Fair
    4. Poor
    5. Don't Know
54. All survey responses are anonymous. Please feel free to add additional comments:
56. First Name
57. Last Name
59. Additional Comments
Leave This Blank:


61. 1. Receive an email copy of this form.
62. Email address

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