The Wastewater Collection System is an intricate composition of underground pipelines and pump stations which brings wastewater from Richmond residents and businesses to the Water Pollution Control Plant which is now run by Veolia (formerly US Filter.) The pipelines and pump stations operate continuously 24 hours a day, 7 days a week. The unsung heroes of the system are the Collection System Maintenance Crew and the Pump Station Mechanics.
If you believe your sewer blockage is due to the main line, please call 510-412-2001. Someone from the Collection System Maintenance Crew will be dispatched to service the line. Please have ready the following information to help expedite your call:
- Your Name
- Phone number where you can be reached
- Closest Cross Street
For your safety, please never open a sewer manhole! Please call us 510-412-2001 first if you experience any of these inconveniences.
- Sewer Stoppage
- Overflowing manhole
- Manhole cover off/broken
- Noisy manhole
- Riser cover off/broken
- Sewer odor
- Broken line
- Cave in
- Flood: street, basement, living area
- Open manholes
Claims for damaged property due to the City maintained sewer backing up onto private property
Complete a claim form explaining how your lateral was damage at the expense of the City and submit it and any receipts to the City Clerk's office.
To find your sewer district click here!
Sewers in Northern Richmond
Not all the sewers in the City of Richmond come to the same waste water plant. If you live in the northern half of Richmond (approximately north of Rheem) the sewers are maintained by the West County Sanitation District and flow to the waste water plant on Garden Tract by the landfill. You can reach them at:
West County Wastewater District
2910 Hilltop Drive
Sewers in Southern Richmond
If you live in the southern part of the Richmond “Annex” the sewers are maintained by Stege Sanitation District, and flow to the EBMUD waste water plant located near the Oakland San Francisco Bridge. You can reach them at:
Stege Sanitation District
7500 Schmidt Lane
P.O. Box 537
El Cerrito, CA 94530
Emergency Service: 510-524-4667
Office phone: 510-524-4668
If you would like to connect up to a main line through your lateral, please contact Engineering, 510-307-8091.