Passport Services

Passport Services By Appointment Only!!!

Please call (510) 620-6786 and leave a voice message to request an appointment (we return calls left by voice message only).  

Información en español disponible aquí


City of Richmond Passport Acceptance Facility Information   

The City of Richmond’s City Clerk’s Office is designated as an authorized United States (U.S.) Passport Acceptance Facility and is now accepting applications for passport books and passport cards.  This facility does not accept applications to renew passports for applicants eligible to use the Renewal Application (Form DS-82).  We will accept your application for a U.S. passport and forward all forms and documents to the U.S. Department of State, where your passport will be processed.

The Passport Acceptance Office is open on the following days BY APPOINTMENT ONLY - NO WALK-INS:

  • Monday, Wednesday, and Thursday - 10:00 a.m. to 2:15 p.m.  
  • Tuesday and Friday - NO PASSPORT SERVICES AVAILABLE 
  • Closed 12:00 p.m. to 1:00 p.m.

Location:  Richmond City Hall, City Clerk's Office, 450 Civic Center Plaza, on the 3rd floor.    

Please call (510) 620-6786 and leave a voice message to request an appointment (we return calls left by voice message only).  Applications must be completed before your appointment time or the appointment will be rescheduled.  Do not sign the application.


Passport Processing Times and Application Status

  • ROUTINE SERVICE service can take 4 to 6 weeks from the day an application is received at the passport agency or center, not on the day the customer applied for a passport at the acceptance agency.  Mail times may vary.
  • EXPEDITED SERVICE (for an additional $60) can take 2 to 3 weeks, from the day an application is received at the passport agency or center, not on the day the customer applied for a passport at the acceptancy agency.  Mail times may vary.
  • Appointment is required if traveling within 14 calendar days for a life-or-death emergency.  Please call the National Passport Information Center at (877) 487-2778 to make an appointment.

Passport application status may take up to 2 weeks from the day you apply to receive a status on your application.  Customers who check the status of their application online at passportstatus.state.gov prior to 2 weeks from the date they applied may receive a response of "Application Status: Not Available" or "Not Found". This means that the application is still in transit to a national passport processing center; therefore, the customer should not be alarmed by the update.

How to Apply for a Passport

Use the Passport Wizard to prepare you to apply for a U.S. passport.  You may also click the appropriate tab below or review the Passport Services Brochure Guide to determine what you need to bring to your appointment and which forms to complete.                          

  1. New Passport
  2. Renew Passport
  3. Lost or Stolen Passport
  4. Fees
  5.  Applications & Forms

Application for U.S. Passport (State Department Form DS-11):

  • If you are applying for the FIRSTTIME or have an old passport EXPIRED MORE THAN 5 YEARS, use Form DS-11 

What you need to bring:

  • Passport application (black ink, application must be completed and unsigned) - for first-time applicants and minors under age 16, use Form DS-11.  If your application is not completed at the time of your appointment, the appointment will be rescheduled.  Please do not sign the application.
  • Evidence of U.S. citizenship and one photocopy- such as one of the following:
    • Original certified Birth Certificate issued by the city, county, or state. Beginning April 1, 2011, all birth certificates must also include the full names of the applicant's parent(s).
    • Original Consular Report of Birth Abroad or Certification of Birth
    • Original Naturalization Certificate
    • Original Certificate of Citizenship
  • Personal photo identification (driver's license, passport, school ID)
  • Photocopy of photo identification (front and back)
  • Current passport if applicable
  • One (2x2) color passport photo (passport photo services are not available at this facility - you must bring your own passport photo)
  • Supporting documents in regard to name change, adoption, assumed name, sole custody of a minor, or legal guardianship of a minor
  • Passport application fee (payable by check or money order to the "U.S. Department of State") - Fees Chart
  • City of Richmond execution fee of $35.00 (payable by check or money order to the "City of Richmond")

Applying for a child age 15 and under:

  • Both parents or guardians must appear in person with valid ID
  • BOTH PARENTS OR GUARDIANS ARE US CITIZENS, use Form DS-11; OR
  • One or more PARENT OR GUARDIAN IS NOT A US CITIZEN, use Form DS-11 and bring non-citizen parent’s Green Card or passport with Visa
  • If one or both parents or guardians cannot apply in person with their child and authorize a third party, they must provide a notarized Form DS-3053 with Form DS-11
  • You cannot renew a child's passport using Form DS-82

Applying for a child age 16 to 17:

  • If the child is unable to present photo ID with signature, a parent or guardian must appear to identify the child 
  • PARENT OR GUARDIAN IS A US CITIZEN, use Form DS-11; OR
  • PARENT IS NOT A US CITIZEN, use Form DS-11 and bring non-citizen Green Card or passport with Visa
  • You cannot renew a child's passport using Form DS-82